Native call screen
The synced directory label, telephone number, and Apple’s normal locked-iPhone slide-to-answer controls.
Know what changed. Act before the moment passes.
Immediate push alerts can reach your phone even when the app is closed. Incoming calls, new leads, client messages, approvals, payments, field activity, and lab events stay connected to the record your team needs next.
- CRM caller labels on supported iPhones
- Property photos when available
- Deep links with role-aware context
Caller ID + actionable alerts
The native call screen stays concise. Expanded alerts carry the property, event, and action that move the work forward.
01 / Identify, then act
See the CRM lead before answering. Keep the richer context one gesture away.
On a supported iPhone, the local Mold Inspector caller directory can add a concise lead label to the native Phone screen. The related alert carries the property image, source, summary, and actions without pretending that Apple’s dialer is a full CRM card.
Expanded alert
Property-first artwork and the appropriate lead, SMS, quote, invoice, assessment, or report destination.
02 / Across the workflow
The alerts follow the work from first contact to final follow-up.
Mold Inspector surfaces the moments that change what your team should do next—not just a generic “something happened” message. Calls, leads, conversations, client decisions, payments, field activity, lab intake, and reputation events remain connected to their records.
These are phone push notifications—not an inbox you only see after reopening the app. Once device permission is enabled, supported alerts can arrive immediately while the app is closed or in the background.
Calls and new opportunities
See who is reaching out, where the lead came from, and open the caller or conversation before the opportunity goes cold.
- Incoming call
- New lead created
- Incoming SMS
Client requests
Return to the matching conversation with the client record and related work already connected.
- Invoice requested
- Photo or media received
- Follow-up message
Quote activity
Know when a client starts reviewing the proposal and when the decision is complete.
- Quote viewed
- Quote approved
Invoices and payments
Track attention and money movement without repeatedly checking each invoice.
- Invoice viewed
- Invoice reminder sent
- Partial payment
- Invoice paid
Calendar and job sites
Keep the office and assigned team ahead of scheduled work while maintaining an arrival and departure trail.
- Upcoming appointment
- Lead or job reminder
- Technician or vehicle entered
- Technician or vehicle exited
Labs and chain of custody
Move successful intake forward and surface exceptions that need a person to resolve.
- Samples received
- Receipt could not be matched
- COC matched
- Multiple matches
- Attachment could not be processed
Reviews and service recovery
Verify a review or respond privately to a poor experience before it becomes a public problem.
- Review claimed
- Unhappy private feedback
03 / From signal to action
An alert should tell you what changed—and give you somewhere useful to go.
The value is the context carried with the event. Instead of opening a dashboard and searching, the team can move from the notification into the record that created it.
01
The phone rings
- Context
- Caller identity, city, source or campaign, and returning-client history can travel with the alert.
- Next
- Answer, call back, or open the connected lead and recent records.
02
A client makes a decision
- Context
- The alert identifies the quote or invoice and the exact client activity that changed.
- Next
- Open the document, review its history, and move the work to the next stage.
03
Money arrives
- Context
- See the invoice, amount paid, whether it was partial, and what remains due.
- Next
- Confirm the payment, continue collection, or close out the job.
04
Automation needs help
- Context
- Unmatched lab receipts, multiple COC matches, failed parsing, and payment-review exceptions stay visible.
- Next
- Open the exception record instead of searching through email or disconnected logs.
04 / Open the work
Connected messaging
Your team sees what happened.
Quote approvals and invoice payments appear inside the client conversation, so the document, decision, and next message remain connected.
One connected record
Conversation → client decision → document → payment status
05 / Android overlays
Keep the call controls visible. Put the lead context above them.
With Android’s user-approved display-over-other-apps access, Mold Inspector can keep a detailed CRM alert visible while the native dialer is ringing. The newest event stays expanded while earlier messages, leads, missed calls, and approvals collapse into a compact stack.
Captured from the Android app in an emulator. Overlay presentation depends on the employee enabling Android’s display-over-other-apps setting for Mold Inspector Pro.
06 / Visual language
The property leads. The event icon fills the gap.
When a usable property or inspection image exists, the alert can show it. Otherwise, category artwork keeps calls, messages, quotes, invoices, assessments, reports, lab receipts, and exceptions recognizable in the notification tray.
iOS retains the Mold Inspector app icon and can attach the property or category artwork. Android uses a clean monochrome status icon plus the richer image where the notification surface supports it.
Call
Text / SMS
New lead
Quote
Invoice
Assessment / report
Labs received
Needs attention
07 / Delivery controls
Send the right signal to the right person without exposing the wrong detail.
Delivery is shaped by the user’s preferences, registered device, client assignment, and financial permissions. The alert stays useful without treating every employee or every event the same.
- Personal choices
- Each user can keep the supported lead, message, quote, invoice, lab, and badge categories that matter to their role.
- Native or browser
- Registered iOS and Android devices receive native delivery even with the app closed or in the background; supported browsers can receive web push.
- Direct destination
- The payload can carry the lead, client, quote, invoice, assessment, job, map, or intake destination.
- Assignment-aware
- Technician-scoped events follow client assignments instead of broadcasting every customer update to everyone.
- Financial privacy
- Quote, invoice, payment, and price-bearing message alerts respect technician financial-visibility controls.
- Quiet counts
- Silent badge updates can keep the app count current without producing another popup.
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See your workflow, connected.
Bring the way you work today. We’ll show you what connects, what can be automated, and where the platform removes duplicate work.
0130-minute personalized walkthrough
02See pricing for your team size
03No obligations or pressure
1 — About you2 — Your focus