Features/Reviews & Reputation

Turn Happy Clients Into
5-Star Reviews

Request reviews at the perfect moment. AI helps clients write them. Intercept unhappy customers before they post.

Payment Complete!

Thank you for choosing ClearAir

How was your experience?

Or leave a review instead of a tip

Payment

Request

AI Helps

5 Stars

Review requests dashboard showing totals for links, views, generated reviews, and clicks, a generic review link, and a list of per-client requests with Viewed, Pending, and Used statuses plus view counts

Perfect Timing

Perfect Timing, Every Time

Request reviews right after payment when clients are happiest. Offer a review instead of a tip—it boosts compliance and keeps things ethical.

Request reviews at the perfect moment
"Leave review instead of tip" option
Multi-platform: Google, Yelp, Facebook
Personalized review links with tracking
View count and completion tracking
Automatic status updates

AI-Assisted

Help Them Say The Right Things

AI generates 3 unique review options. Clients pick their favorite, edit if they want, and post. You get authentic reviews without the blank-page problem.

Tone

Professional, Friendly, Casual

Length

Short, Medium, Long

Clients own the final words
Never fake—just help them write
Context-aware (knows the service)
Company-level tone defaults

Client-facing 'Choose Your Review' screen with several AI-generated review drafts to tap and copy, each with Edit and Use This buttons, plus a generate-more option

Rate your experience

2 stars selected

We want to make this right

We're sorry your experience wasn't perfect. Please tell us what happened so we can improve.

Smart Interception

Catch Problems Before They Go Public

Low ratings get intercepted and redirected to a private feedback form. You get a chance to make things right before it becomes a public review.

Low Rating

1-3 stars

Intercepted

Private form

Resolution

Follow up

Configurable threshold (default: 3 stars)
Private feedback instead of public review
Follow-up workflow for resolution
Turn negatives into second chances
Track resolution status

Service Incentives

Give Something Real. Get a Real Review.

The most effective review incentives aren't discounts — they're services you're already capable of delivering, offered as a genuine thank-you.

Tell a client you'll overnight their lab results at no charge and they'll remember it. That's the kind of extra that earns a 5-star review without anyone feeling pressured.

Build a library of service upgrades your company can deliver
Tie specific offers to each review request — personalized per job
Clients commit to reviewing in exchange for the upgrade
Platform tracks which offers lead to completed reviews
Redemption tracking — know which incentives drive the most results

Review request — sent after inspection

"Hi Sarah — as a thank-you for taking a moment to share your experience, we'd like to offer you same-day lab processing at no charge. We'll work directly with the lab to prioritize your samples and have results back overnight."

Same-Day Lab Processing

We work directly with the lab to rush your samples — results back overnight instead of 3–5 days.

Expedited Report Delivery

Your full assessment report delivered within hours of lab results, not the next business day.

Custom Offers You Choose

Build your own incentive library — any service upgrade your company can genuinely deliver.

Commitment tracked · Reminder sent if not completed · Redemption logged

"The AI review generator is brilliant. Clients who never would have taken the time to write a review now do it in under a minute."

Jennifer Walsh

Owner

Start Building Your 5-Star Reputation

See how automated review requests can transform your online presence.

See It In Action

Get a personalized demo tailored to your workflow. See how Mold Inspector can transform your business.

30-minute personalized walkthrough
See pricing for your team size
No obligations or pressure

Your Info

Marketing